Predictive Analytics Sentiment Analysis Text Analytics Touchpoint 
Lumoa
APRIL 28, 2024
In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.
SurveySensum
NOVEMBER 23, 2023
Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email. Talk To Our NPS Expert To Get Started!
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SurveySensum
OCTOBER 17, 2023
Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns. The tool also comes with a text analytics feature that lets users analyze open-ended feedback.
SurveySensum
DECEMBER 1, 2021
Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . Once feedback is received, it will be run through Satmetrix’s text analytics feature, which can recognize trends on your behalf. . Best features . Best features.
Lumoa
NOVEMBER 21, 2023
Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. We help you create cards in your dashboard that represent a specific touchpoint, location, or channel. It also involves exploring human psychology and the thought processes of a customer or a potential buyer.
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