Customer Bliss

JUNE 2, 2015

To prevent customer experience breakdown, you need an enterprise view of what is being delivered and a way to bring the pieces together in the development and execution of the customer experience. Are you deliberate about knowing which customers need follow through and when?

Customer Experience 40

Customer Experience Innovation 40

Customer Bliss

JUNE 2, 2015

To prevent customer experience breakdown, you need an enterprise view of what is being delivered and a way to bring the pieces together in the development and execution of the customer experience. Are you deliberate about knowing which customers need follow through and when?

Customer Experience 65

Customer Experience 65

Customer Bliss

AUGUST 20, 2015

What I’ve experienced and observed is that ‘loyalty’ can be something to go get from customers, rather than something to be earned. Loyalty is often defined in this manner because someone has run numbers to correlate that customers who own two products rather than one are more loyal or worth more.

Outlook 93

Outlook Innovation Customer Loyalty Customer Experience 93

Customer Bliss

JANUARY 5, 2016

Customers desire a reliable experience. If you deliver a reliable experience, your customers and clients will desire to have it again. Within the 5-competency framework, Competency 4 (Experience Reliability & Innovation) builds the discipline to deliver reliability and earn customer desire.

Social Listening 53

Social Listening Outlook Social Media Innovation 53

PeopleMetrics

AUGUST 22, 2022

Customer satisfaction surveys have traditionally focused on collecting aggregate data. However, many customers today often feel less than satisfied with this “open-loop system.” The answer to keeping your customers happy is simple: close the loop. What are the benefits of closed loop customer experience?

Customer Feedback 71

Customer Feedback CX Sentiment Analysis Close the Loop 71

Customer Bliss

JANUARY 5, 2016

Customers desire a reliable experience. If you deliver a reliable experience, your customers and clients will desire to have it again. Within the 5-competency framework, Competency 4 (Experience Reliability & Innovation) builds the discipline to deliver reliability and earn customer desire.

Social Listening 40

Social Listening Outlook Social Media Innovation 40

Customer Bliss

JANUARY 5, 2016

Customers desire a reliable experience. If you deliver a reliable experience, your customers and clients will desire to have it again. Within the 5-competency framework, Competency 4 (Experience Reliability & Innovation) builds the discipline to deliver reliability and earn customer desire.

Social Listening 40

Social Listening Outlook Social Media Innovation 40