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Unbelievable Violation By World Renowned Bank – Record Fines!

Beyond Philosophy

SEPTEMBER 18, 2016

We define it as a perception of the rational, physical, emotional, subconscious and psychological interaction a customer has with an organization. Our latest book explores the emotional and psychological interactions that drive customer’s behavior, and Wells Fargo illustrates what can happen to these perceptions when things go wrong.

Construction 166
Construction Sales Customer Experience 166
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Facebook Workplace’s Julien Codorniou on turning companies into communities

Intercom, Inc.

DECEMBER 13, 2018

We’re doing something that is quite different from what Facebook does with a very different business model, a different product, but the missions are very much alike. We want to change how companies are run by giving everyone a voice, by turning companies into communities. Julien: We turn companies into communities.

Pharmaceutical 151
Pharmaceutical Start-ups Gaming Sales 151
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