Remove Retail Remove Social Media Remove Structured Data Remove Unstructured Data
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How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

CSAT.AI

For companies large or small, it can be difficult to gauge how prospects and customers feel about your brand, especially if your products are sold by hundreds of retailers. Opinions shared on social media and review sites might be in the thousands daily. The second challenge lies in whether it’s structured or unstructured data.

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11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Verint ForeSEE. Nice SATMETRIX. Conclusion. What are VoC tools?