Win the Customer

OCTOBER 3, 2016

One of the best ways to keep up with the competition – and even edge out in front of them – is to be flexible when it comes to your business strategies. Are you feeling a push to move ahead of the competition? Give Your Image a Facelift. Is it time to revamp your brand image?

Social Media 133

Social Media Sales Customer Service Customer Experience 133

Fonolo

SEPTEMBER 6, 2018

Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and the other to the ‘human touch’. In fact, the success of new support technologies is ultimately based on how efficiently they are able to assist humans working on the front lines. What’s Inside: Tracking Customer Engagement.

Artificial Intelligence 139

Artificial Intelligence Social Media Contact Center AI 139

SurveySensum

JULY 14, 2020

Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132