Beyond Philosophy

JULY 11, 2016

If you haven’t gone online with your Customer Experience, too, it’s time. The digital transformation of your present Customer Experience is long overdue. All of these connected devices are delivering Digital Customer Experiences. Here are the top six: Letting the bottom line dictate the end product.

Social Media 122

Social Media Customer Experience Technology Technology 122

Qualtrics

MARCH 2, 2021

Customer service is fundamental to delivering a great experience. Get our 2021 Customer Experience reading list. The customers that have had a good CX experience are much more likely to recommend the company, forgive the company if it makes a mistake, trust the company and try new offerings.”. “The

Customer Service 29

Customer Service Social Media CX Customer Feedback 29

UJET

JUNE 4, 2021

Get the jump on your competitors by downloading our free Digital Transformation Roadmap. The concept of digital transformation isn’t new. This buzz, of course, is driven by a groundswell of consumer digital adoption and, by extension, disruption, during the pandemic. Digital or not, change (i.e.,

Contact Center 121

Contact Center CX Government Technology 121

Beyond Philosophy

JUNE 28, 2017

Coke says now that it learned a valuable lesson –their research and development didn’t anticipate their customer’s deep emotional attachment to the brand and the taste of the original. I bring this up now because I see companies continuing to make the same mistake. Six Mistakes Being Made with Your Digital Experience.

Customer Loyalty 160

Customer Loyalty Technology Technology Customer Experience 160

Intercom, Inc.

MARCH 17, 2022

Now, I’m at a company called Amplitude. I think I spoke to 1500 product people last year in workshops, so I’m in the matrix right now, for lack of a better phrase. And now I get to do that professionally instead of being caught on the inside doing that. John: Oh, I can talk about all the mistakes I’ve made.

Start-ups 151

Start-ups E-commerce Gaming Sales 151

Intercom, Inc.

JANUARY 28, 2021

Mistakes come with the territory. When you stop worrying about making them, you stop leaning on what has worked in the past and start thinking about what could work even better. You started in the financial industry and then made a shift change to become a teacher in, I believe, your hometown, potentially small hometown.

Government 249

Government Start-ups Innovation Technology 249

Lumoa

JUNE 22, 2021

About this episode In this episode, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences. And besides all this, you’re also a customer experience manager at ICE.

CX 83

CX Start-ups Customer Experience NPS 83