Customer Bliss

NOVEMBER 4, 2014

At this moment, you can probably recite the biggest issues for your customers. Fix the top ten issues bugging customers. Your actions tell customers that their top ten issues are important. Take Action: Your Actions Tell the Story. Connecting the Five CX Competencies.

CX 74

CX Customer Feedback Customer Experience 74

Steven Van Belleghem

APRIL 20, 2021

Which is why the collected writings of Jeff Bezos – from his unique annual shareholder letters to numerous speeches and interviews – that gather his core principles and philosophy are a gold mine for CX leaders. And he reveals how you can apply the lessons of their ascent to your own business or career.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Lumoa

NOVEMBER 29, 2021

In addition, we share tools that will help you calculate the ROI of your own customer experience projects. As a leader, you often know what your customers think about your products and services, and where are the key improvement areas. But are the general results applicable to your company? Emotions influence it.

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

Fonolo

NOVEMBER 17, 2020

We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Bill Quiseng CX Expert, Speaker & Consultant. Shep Hyken , CS & CX Expert, Keynote Speaker, and NYT Bestselling Author at hyken.com. We had to listen.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Lumoa

JANUARY 23, 2018

These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. When your customer sends you their feedback, they expect it to be read. They need to know what are the top-3 improvement needs. Which one should be tackled first?

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Lumoa

JULY 10, 2018

As a leader, you often know what your customers think about your products and services, and where are the key improvement areas. Sometimes this is because of lack of the ownership in the company – when an issue exists because it falls between organizational silos, improving the customer experience requires some extra effort.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121

Customer Bliss

AUGUST 11, 2016

Here’s the issue, however: MBAs are still taught via older business models, for the most part. We have documented research everywhere that customer experience is more valuable than the perceived financial number attached to your brand , but many schools are still teaching power branding and old-school sales funnels.

Start-ups 56

Start-ups Sales Customer Feedback CX 56