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Contact Center Digital Transformation Strategy

UJET

Almost all organizations must be prepared to confront the same unfortunate reality facing the foundering retailers, for example, who did not heed the signs or warnings of major economic changes over the past 5 years. The pandemic has been tragic, but there is nothing inevitable about its impact on companies.

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How UJET Succeeds at Great Customer Service

UJET

UJET believes the Four Pillars of Great Customer Service by Gartner closely aligns with the UJET’s core thesis, making support an integral part of the product or service, with an emphasis on delightful customer experience for the smartphone-centric and cloud-native personas engaged in these interactions.

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article thumbnail

Contact Center Digital Transformation Strategy

UJET

Almost all organizations must be prepared to confront the same unfortunate reality facing the foundering retailers, for example, who did not heed the signs or warnings of major economic changes over the past 5 years. The pandemic has been tragic, but there is nothing inevitable about its impact on companies.

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5 Tips for Post-Holiday Customer Support

UJET

Retailers complete thousands of orders, both online and in brick and mortar locations, and ship them out quickly. The post 5 Tips for Post-Holiday Customer Support appeared first on UJET Blog. This can create stress for everyone and all the requirements that come with serving consumers. Plan for Holiday Support.

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