Tech Customer Success

After-sales service: 10 strategies to keep customers engaged

Zendesk

JUNE 30, 2022

Giving customers attention after a completed sale lets them know you truly value them—not just their wallet. Send a personalized thank you. These days, it’s a rarity to receive a real card in the mail, so when you send one, it stands out. Sending postcards or notes doesn’t have to be complicated. Seek feedback.

Sales

Sales Non-Profits Customer Retention Social Media

How customer support can keep up with customer expectations

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful. This allows us to be very proactive with customers,” says Hughes.

Customer Expectations

Customer Expectations Real Estate Start-ups Machine Learning

Tech Customer Success

After-sales service: 10 strategies to keep customers engaged

How customer support can keep up with customer expectations

Webinars

Stay Connected