Remove us enterprise payment-orchestration
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Customer Success: The Definitive Guide to Customer-centric Growth 2020

SixteenVentures

Metering / Billing / Payment Process. Orchestrating Sales and Customer Success Alignment. So that brings us to Customer Success Management , which I’ve created a definition around. Customer Success Management is the proactive orchestration of the customer’s journey toward their ever-evolving Desired Outcome.

Start-ups 136
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Building an Intelligent IVR for More Predictive, Contextual, and Conversational CX

UJET

The pandemic has shown us some obvious downsides, but also some upsides of a more digital and more remote life. Take for example what happens when a customer clicks “Contact Us” from within the mobile app. The first layer to help us achieve this converged experience is a digital IVR. The list goes on. Digital IVR.

CX 82