The Metrics Before the Storm
CX Journey
DECEMBER 11, 2014
But if you want to understand whether your VoC data is accurate, this could be an indicator that it’s not. For B2B companies collecting VoC data, there are often many more facets to the story - it’s a complex, choose-your-own-adventure kind of tale! These metrics really only scratch the surface of measuring the customer experience.
62 
Let's personalize your content