Zendesk

OCTOBER 17, 2023

ChatGPT is an impressive conversational AI (artificial intelligence) chatbot by OpenAI that launched in 2022. But can OpenAI API or ChatGPT be used for customer service? Here are a few examples of how they can help agents as well as customer service leaders be more productive: Edit and translate help center articles.

Customer Service 52

Customer Service Artificial Intelligence AI Machine Learning 52

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. Interactions LLC conducted customer surveys in 2020 that revealed general support for AI and robotics. Article updated 2021 – Originally published Sept 2019.

AI 52

AI Customer Service Machine Learning Artificial Intelligence 52

Aquire

JANUARY 24, 2022

billion in 2020 to $13.9 million in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 24.9 Eighty-two percent of Indian customers surveyed have messaged a business to make a purchase or reservation. Customer awareness of artificial intelligence tech in customer service is also expected to rise.

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Lumoa

JANUARY 24, 2024

Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. As the CXO, your world revolves around understanding and enhancing the customer experience.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

JANUARY 9, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. The shifting sands of artificial intelligence will keep many organizations on unsure footing in 2018. Never underestimate the customers expectation in CX.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Comm100

JANUARY 11, 2023

Meeting today’s high customer service expectations can be a challenge. To remain competitive in the fight for customer service supremacy, many organizations now rely on automation and artificial intelligence (AI) in customer service. Automated customer service examples. Travel: 16%. Education: 14%.

Customer Service 87

Customer Service Healthcare AI Artificial Intelligence 87

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. ACT ON CUSTOMER FEEDBACK! So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114