DMG Consulting

OCTOBER 13, 2020

IVA Trends for 2020. The last 12 – 18 months have seen innovation and what appear to be breakthroughs in the practical applications of natural language understanding (NLU) and AI, which are benefiting the IVA sector. Innovative IVA vendors are applying these advances to their solutions, delivering feature-rich, user-friendly offerings.

ML 87

ML Machine Learning Artificial Intelligence AI 87

C3Centricity

JANUARY 13, 2021

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. Well think again!

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

C3Centricity

JANUARY 4, 2021

Either way, we’d like to thank you all for your support in 2020. Businesses offer constant innovation and novelty, so this has made us all more impatient and critical. Are you too hoping that technology and specifically artificial intelligence (AI) and machine learning (ML) will save your business?

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. As per Statista , The global AI market is projected to explode to $126 Billion by 2026 from $17B in 2020. – Salesforce. – Salesforce.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Post-2020 could easily be called the start of the Zoom Era. What a wild ride the 2020 and 2021 holiday seasons were. And it’s a two-way street. Take delivery tracking, for example. We’re all Zoomers now!

AI 130

AI Artificial Intelligence Healthcare Legal 130

SugarCRM

SEPTEMBER 15, 2022

While some of the key challenges for manufacturers today certainly existed before 2020, the pandemic ended up exacerbating some of those global supply-chain issues, shining a light on operational vulnerabilities and ultimately serving as a catalyst for change.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. This global crisis has pushed companies to innovate like never before.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52