Intercom, Inc.

FEBRUARY 13, 2020

Here we are in 2020 with much better data collection than we’ve ever had. There needs to be a new way to organize that behavior data (that’s largely click data), and marry it together with the qualitative data that might be sitting in your CRM or other tools.

Unstructured Data 181

Unstructured Data Omnichannel Structured Data Machine Learning 181

DMG Consulting

OCTOBER 18, 2017

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

Text Analytics 48

Text Analytics Contact Center Artificial Intelligence Structured Data 48

Zendesk

APRIL 16, 2021

According to the Content Marketing Institute’s 2020 B2B Benchmarks Report , 70 percent of B2B brands use content marketing to generate leads. Let CNBC, Yahoo, or ESPN do all the work on UX patterns and how to structure data, and apply that to your own blog.”. How to generate leads through blogs.

Social Media 98

Social Media B2B Sales Start-ups 98

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

According to Accenture , 85% of customer interactions will be managed with AI by 2020. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Steven Van Belleghem

MAY 19, 2020

But we had had the modest ambition, in line with our 2024 vision, to fire up small initiatives in 2020 to explore the possibilities and impact of service experts or agents working from home. We see this evolution on progressing over two dimensions: the complexity of the tasks and the complexity of the data that is handled in those tasks.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

ProProfs

APRIL 25, 2019

Forbes reports that in 2015, the eLearning market share reached $107 billion and it is expected to double in 2020. The Internet is a technology that allows us to accumulate and structure data without any territorial limitations. At the same time, the growth of U.S. corporations eLearning establishment is significant.

Education 75

Education Non-Profits Structured Data Manufacturing 75