VOZIQ

MARCH 19, 2021

Reston, March 17, 2021: VOZIQ, ? a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today that? Artificial Intelligence for Predictive Customer Retention? TMC recognizes VOZIQ for the third time in a row .

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

Reston, March 17, 2021: VOZIQ, ? a leading provider of Cloud-based actionable AI software for Predictive Customer Retention to recurring revenue businesses, announced today that? Artificial Intelligence for Predictive Customer Retention? TMC recognizes VOZIQ for the third time in a row. .

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. 10 Best Qualtrics Competitors and Alternatives of 2021. Text Analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. From a global market worth $9.5

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. From a global market worth $9.5

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. Analytics are the Competitive Advantage.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

JULY 20, 2023

They were significantly losing out on the customers and they didn’t know what to do. Analyzing this feedback using powerful text analytics , they discovered important insights. Customers were switching to other fashion brands due to limited stock availability. 48% is almost half of your customers.

Retail 52

Retail Customer Feedback CX Social Media 52