2021, Artificial Intelligence and Text Analytics

Current Status of Speech (and Text) Analytics

DMG Consulting

JUNE 8, 2021

Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. Analytics-enabled QM has been talked about for at least 12 years and has been available to some degree for 10 of them.

Text Analytics

Text Analytics Contact Center VOC Artificial Intelligence

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report

DMG Consulting

NOVEMBER 14, 2020

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Digital Customer Service Product and Market Report.

Customer Service

Customer Service Contact Center Artificial Intelligence Text Analytics

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Workforce Management Product and Market Report.

Predictive Analytics

Predictive Analytics Contact Center Machine Learning Artificial Intelligence

Webinars

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10 Best Qualtrics Competitors and Alternatives in 2021

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. The Merger!

Sentiment Analysis

Sentiment Analysis Text Analytics Close the Loop Machine Learning

7 Best Practices: Integrating Patient Experience Insights into Operations

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback. Ethics and Governance of Artificial Intelligence for Health. Sieniek, M., Godbole, V. Endres, M.

Healthcare

Healthcare Artificial Intelligence Text Analytics Innovation

NPS Benchmark for Industries and Affecting Factors

SurveySensum

DECEMBER 2, 2021

A good resource to go to for this information is the 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). Based on the survey, the NPS benchmark was derived as under: 2021 Satmetrix Net Promoter Benchmarks report (for US consumers). SurveySensum is an Artificial Intelligence-based NPS survey tool.

Net Promoter Score

Net Promoter Score NPS Text Analytics Hospitality

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report

DMG Consulting

OCTOBER 18, 2017

The next step for speech analytics is to enter the world of data science. In the future, artificial intelligence (AI) will be used to enhance the ability of speech analytics to identify issues and recommend ways to address them.

Text Analytics

Text Analytics Contact Center Artificial Intelligence Structured Data

DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report

DMG Consulting

OCTOBER 17, 2019

“Companies are encouraged to build Centers of Excellence (CoEs) and training programs to improve and extend the usefulness of their organizations’ human capital in this age of artificial intelligence.”. DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024.

Contact Center

Contact Center Artificial Intelligence Text Analytics Predictive Analytics

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report

DMG Consulting

SEPTEMBER 26, 2018

Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector. There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation.

Contact Center

Contact Center Machine Learning Artificial Intelligence Text Analytics

DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

DECEMBER 11, 2019

DMG expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023. Artificial intelligence (AI) and predictive analytics are also profoundly impacting the CBCCI market. The number of CBCCI seats in the market grew by 20.1% between 2017 and 2018 (as of July 31, 2019).

Contact Center

Contact Center Artificial Intelligence Text Analytics Predictive Analytics

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

NOVEMBER 29, 2017

in 2018, 23% in both 2019 and 2020, and 21% in 2021. The next step for the CBCCI vendors is the introduction of artificial intelligence, machine learning, natural language understanding and analytics into their solutions. This represents only 11.4% DMG predicts that the number of seats will grow by 22% in 2017, 22.5%

Contact Center

Contact Center Artificial Intelligence Text Analytics Machine Learning

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Analytics are the Competitive Advantage. Companies that still aren’t investing heavily in analytics by 2020 probably won’t be in business in 2021. Carve out the budget for software and other improvements.

Contact Center

Contact Center VOC Social Media AI

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. billion in 2021 to a predicted market worth of $16.9

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

SEPTEMBER 11, 2023

Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. billion in 2021 to a predicted market worth of $16.9

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

How to Enhance CX in Retail With Customer Feedback?

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. So, what did they do? The observation?

Retail

Retail Customer Feedback CX Social Media

VOZIQ Wins 2021 Product of the Year Award

VOZIQ

MARCH 19, 2021

Reston, March 17, 2021: VOZIQ, ? Artificial Intelligence for Predictive Customer Retention? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. The post VOZIQ Wins 2021 Product of the Year Award appeared first on VOZIQ.ai.

Machine Learning

Machine Learning Artificial Intelligence Text Analytics Retail

VOZIQ Wins 2021 Product of the Year Award

VOZIQ

MARCH 19, 2021

Reston, March 17, 2021: VOZIQ, ? Artificial Intelligence for Predictive Customer Retention? VOZIQ’s product is powered by more than 10 proprietary machine learning algorithms and advanced text analytics technolog y. The post VOZIQ Wins 2021 Product of the Year Award appeared first on VOZIQ.

Machine Learning

Machine Learning Artificial Intelligence Text Analytics Retail

Tech Customer Success

Current Status of Speech (and Text) Analytics

DMG Consulting Releases 2020 – 2021 Digital Customer Service Product and Market Report

Webinars

Trending Sources

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

Webinars

10 Best Qualtrics Competitors and Alternatives in 2021

7 Best Practices: Integrating Patient Experience Insights into Operations

NPS Benchmark for Industries and Affecting Factors

DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report

DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report

DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report

DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

The Definitive Guide to Creating a Standout Customer Experience Strategy

How to Enhance CX in Retail With Customer Feedback?

VOZIQ Wins 2021 Product of the Year Award

VOZIQ Wins 2021 Product of the Year Award

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