Aquire

JULY 1, 2021

In a world where businesses try to engage their customers on a personal level across digital touchpoints, virtual assistants and AI tools make effective (and cost-efficient) allies. It’s not an advanced form of artificial intelligence that thinks and plans (that’s the stuff of science fiction for now). Train your AI.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Aquire

OCTOBER 5, 2021

Customer journeys are complex and you need to take into account multiple customer touchpoints to offer the best experience. Before you get into the complex stuff, like artificial intelligence or visual search, make sure that the core pillars of digital customer service are effective: namely, your website and contact center.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

JULY 26, 2021

Helps you offer a frictionless transactional experience to customers across all touchpoints. Artificial intelligence is hel ping companies craft more personalized loyalty programs. The post 8 Top Tips for Creating Killer Customer Loyalty Programs in 2021 appeared first on Acquire. Innovate to personalized.

Customer Loyalty 98

Customer Loyalty Social Media Artificial Intelligence Innovation 98

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. 10 Best Qualtrics Competitors and Alternatives of 2021. So, here are the 10 Best Qualtrics Competitors and Alternatives of 2021. After some research, we’ve listed out the top 10 Qualtrics International competitors and alternatives for 2021. The Merger!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Uniphore

DECEMBER 17, 2021

That’s where conversational artificial intelligence (AI) and automation can help. Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. Source: “ United Healthcare, Humana Top Healthcare Satisfaction Ratings ,” Nathan Eddy, Healthcare Finance, September 2021. Learn More.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

DMG Consulting

MARCH 30, 2021

March 30, 2021 By Donna Fluss. Enterprises need to continue to focus on enhancing the customer experience (CX) in all touchpoints, not just in the contact center. Contact Centers’ Digital Transformation Has Only Begun. View this article on the publisher’s website. Contact centers should lead and pave the way.

Contact Center 79

Contact Center Real Estate Artificial Intelligence Compliance 79

Comm100

NOVEMBER 13, 2022

In 2021, this meant that 48% of organizations diversified the digital channels they support. To accommodate the growing number of digital channels, organizations are now moving to an omnichannel support model, which we’ll look at more in the next chapter. In a 2021 report, 70% of agents surveyed reported feeling overwhelmed.

Customer Service 78

Customer Service Omnichannel Social Media AI 78