2022 AI Contact Center Text Analytics 
DMG Consulting
JUNE 8, 2021
Current Status of Speech (and Text) Analytics. Interaction analytics removes the mystery from customer conversations. To date, most companies apply IA primarily in their contact centers, as this is the source of the recordings and digital transactions that these solutions analyze. Product Innovation.
Fonolo
NOVEMBER 11, 2022
Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. READ THE FULL GUIDE: Contact Center Trends 2023. (It
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DMG Consulting
MARCH 11, 2022
2022: The Year Dedicated to Improving the Customer Experience. On an annual basis, in the November/December time frame, DMG Consulting (DMG) conducts a worldwide survey of contact center and enterprise executives and managers to identify their top operational and technology investment priorities for the coming year.
DMG Consulting
JANUARY 30, 2024
Thanks to AI, the CCaaS Sector Comes on Strong View this article on the publishers website The contact center-as-a-service (CCaaS) market continues to thrive despite challenging macroeconomic conditions. percent of contact center seats as of the end of December 2022, a figure expected to have grown to 34.7
DMG Consulting
SEPTEMBER 29, 2022
DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. Expanded utilization in enterprise-wide activities, applications and AI initiatives. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . MEDIA ALERT.
DMG Consulting
SEPTEMBER 29, 2022
September, 2022 By Donna Fluss. Artificial intelligence (AI) is driving a great wave of contact center system and application overhauls and upgrades. For the past five decades, contact centers have functioned in basically the same fashion, enabled by as many as 45 different IT sectors of systems and applications.
DMG Consulting
DECEMBER 11, 2019
DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. 12/11/2019. The number of CBCCI seats in the market grew by 20.1%
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