What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
According to the Zendesk Customer Experience Trends Report 2022 , customer engagement is up 14 percent compared to last year. While this means more work for your support agents, it also means there are more opportunities for you to expand and retain your customer base. What is customer satisfaction score (CSAT)?
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