Remove 2023 Remove Actionable Insights Remove Artificial Intelligence Remove Customer Relationship Management
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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

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A journey through time: unveiling the history of contact centres

Logicalware

Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service. Today, the Puzzel customer engagement platform comprises five integrated solutions.

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Top 10 Best Healthcare Call Center Software for 2023

Hodusoft

Top 10 Best Healthcare Call Center Software for 2023. Some health call center software also includes artificial intelligence capabilities, allowing it to recognize the intent of patients and direct them to the right person, as well as offer natural language recognition and translation. Bright Pattern.