Zendesk

FEBRUARY 22, 2023

Today, customers expect to have flexible and seamless shopping experiences. This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. What is omnichannel retailing?

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

TeamSupport

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. Embrace Omnichannel Support In 2024, customers expect seamless support across various channels.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Logicalware

MAY 24, 2023

Advanced contact centre software emerged, seamlessly integrating telephony, email, chat, and social media interactions into a unified platform. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Hodusoft

JANUARY 3, 2024

billion in 2023 and it is projected to grow at a compounded annual growth rate of 18% to touch USD 16.43 After the COVID-19 pandemic, CCaaS solutions became a lifesaver for many companies and it enabled them to run their customer service operations remotely. billion by 2030.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Hodusoft

JUNE 21, 2023

In the present time, many contemporary call centers use multiple channels such as audio calls, video calls, faxes, emails, and other channels to connect with customers. Omnichannel call centers Omnichannel call centers are one step more advanced than multichannel call centers. How does a call center work?

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52