Callminer
JUNE 26, 2023
Sentiment analysis and machine learning have become crucial tools for gauging the customer experience. Read this blog to learn how your business can leverage sentiment analysis.
Logicalware
NOVEMBER 23, 2023
It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Unlike traditional machine learning models with narrow use cases, LLMs are trained on extensive data, with a sophisticated architecture resembling the human brain.
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Lumoa
APRIL 28, 2024
Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.
TeamSupport
NOVEMBER 6, 2023
Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to. Starting in 2023 we’re offering a number of AI-powered features that will help improve your overall customer experience while helping your support team work more efficiently.
Zendesk
NOVEMBER 28, 2023
Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. It’s also a cloud computing provider offering AI and machine learning services.
TeamSupport
NOVEMBER 6, 2023
Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to. Starting in 2023 we’re offering a number of AI-powered features that will help improve your overall customer experience while helping your support team work more efficiently.
Taylor Reach Group
SEPTEMBER 6, 2023
It signifies the industry’s continuous efforts to offload tasks that were traditionally handled by human agents to machines. From checking bank balances in the 1980s to engaging in lucid conversations with AI chatbots in 2023, the core objective remains consistent: enhancing self-service capabilities.
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