Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. And what a year it’s been – 2023 will go down in history as the breakout year for AI. On the machine learning team, there’s another way of thinking about this. I think that’s a real dynamic.

AI 98

AI Start-ups Legal Technology 98

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” Deliver in-app guidance and content aimed at prioritizing user adoption.

B2B 93

B2B ML CRM Customer Relationship Management 93

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Automated Evaluations : HighMatch uses AI and machine learning algorithms to automate evaluations of candidate responses.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Automated Evaluations : HighMatch uses AI and machine learning algorithms to automate evaluations of candidate responses.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

TeamSupport

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Invest in AI-Powered Technologies Artificial intelligence (AI) and machine learning technologies continue to revolutionize customer support. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Comm100

MAY 23, 2023

The tech is often powered by AI (artificial intelligence) and machine learning algorithms that can mimic human interaction by understanding and responding to customer queries. Want to learn more about customer service automation? Read our complete guide – The State of Automated Customer Service in 2023.

Customer Service 74

Customer Service Artificial Intelligence Machine Learning AI 74

CommBox

DECEMBER 20, 2022

A robust intent-driven AI engine that’s powered by an advanced machine learning algorithm to route inquiries to the best available agent when needed based on business logic, automated workflows and repetitive tasks, and manage routine communications. . Stay tuned for more innovation to come in 2023. . This is only the beginning.

CX 95

CX Machine Learning Engineering AI 95

Logicalware

NOVEMBER 23, 2023

It’s safe to say that AI has been on everyone’s lips throughout 2023. In fact, it has been so ubiquitous that Collins dictionary even named AI the word of the year in 2023. Unlike traditional machine learning models with narrow use cases, LLMs are trained on extensive data, with a sophisticated architecture resembling the human brain.

AI 52

AI Artificial Intelligence Sentiment Analysis Innovation 52

Zendesk

NOVEMBER 28, 2023

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. It’s also a cloud computing provider offering AI and machine learning services.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Execs In The Know

APRIL 13, 2023

According to Juniper Research , eCommerce losses are projected to surpass $48 billion worldwide in 2023, a significant rise from the $41 billion reported in 2022. Invest in fraud detection software that uses advanced analytics and machine learning algorithms to detect fraudulent behavior.

Machine Learning 98

Machine Learning Technology Technology Customer Satisfaction 98

VOZIQ

DECEMBER 22, 2023

Reston, VA,  December 21, 2023 : VOZIQ AI, a leading provider of Predictive Customer Intelligence Solutions for subscription-based recurring-revenue businesses, is pleased to announce its strategic partnership with AMP Smart to offer AI-enabled proactive customer loyalty solution aimed at maximizing Customer Lifetime Value (CLV).

Customer Loyalty 52

Customer Loyalty AI Artificial Intelligence Machine Learning 52

Intercom

MAY 23, 2023

We’ll be sharing our findings, along with actionable advice on how to leverage AI to gain a competitive edge and drive business growth, in our upcoming State of AI in Customer Service Report for 2023 ( sign up to our newsletter so you don’t miss it ?).

Customer Service 59

Customer Service AI Machine Learning Start-ups 59

Comm100

JUNE 12, 2023

Two months after the language learning model ChatGPT was released to the public, it broke world records. By February of 2023, the chatbot created by software company OpenAI had garnered 100 million unique visitors , making it the fastest-growing consumer app ever to have been released.

AI 52

AI Customer Experience Artificial Intelligence Machine Learning 52

TeamSupport

NOVEMBER 6, 2023

Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to. Starting in 2023 we’re offering a number of AI-powered features that will help improve your overall customer experience while helping your support team work more efficiently.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

TeamSupport

NOVEMBER 6, 2023

Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to. Starting in 2023 we’re offering a number of AI-powered features that will help improve your overall customer experience while helping your support team work more efficiently.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52

VOZIQ

FEBRUARY 7, 2023

Reston, VA, February 6, 2023: VOZIQ AI, one of the leading providers of Predictive Customer Intelligence Solution, is excited to announce the launch of its new AI-powered Predictive Price Increase Solution for subscription businesses.

AI 40

AI Artificial Intelligence Machine Learning Contact Center 40

Taylor Reach Group

SEPTEMBER 6, 2023

It signifies the industry’s continuous efforts to offload tasks that were traditionally handled by human agents to machines. From checking bank balances in the 1980s to engaging in lucid conversations with AI chatbots in 2023, the core objective remains consistent: enhancing self-service capabilities.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

Zendesk

JANUARY 7, 2022

Conversational AI platforms use data, machine learning (ML) , and NLP to recognize vocal and text inputs, mimic human interactions, and facilitate conversational flow. These bots can continuously learn from conversations with customers, so they’re able to deliver more helpful responses as time goes on. Siri or Amazon Alexa).

AI 98

AI Machine Learning Artificial Intelligence ML 98

Aquire

JANUARY 24, 2022

By 2023, Juniper forecasts that over 50 percent of the chatbots accessed will be through discrete apps, with complete bot integration overturning the makeup of current app functionality. The projected value of ecommerce transactions through chatbots by 2023 will be $112 billion ( Juniper Research ). percent from 2021 to 2028.

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Lightico

JUNE 29, 2023

The Future of Digital Signatures, 2023 and Beyond As technology continues to advance, the future of eSignatures looks exceedingly promising.

Legal 52

Legal Real Estate Machine Learning Artificial Intelligence 52

DMG Consulting

APRIL 15, 2020

AI-based technologies, such as predictive analytics and machine learning, are being incorporated into WFM solutions to automate the selection of the optimal forecasting model for each business’s unique needs. Machine learning uses an iterative learning process to improve schedule accuracy by validating predictive models.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

Intercom, Inc.

DECEMBER 28, 2022

We’re planning some exciting new developments around here, and we look forward to providing more valuable, engaging material to help you support your customers in 2023. P.S. Keen to get ahead of the competition in 2023? Above all, thanks for reading, sharing, and listening to our content. Zara Burke , Principal Editor.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Fonolo

OCTOBER 5, 2023

2023 was all about chatbots. They use natural language processing and machine learning to learn and grow as they chat with you. ChatGPT stole most of the headlines, but as companies across the planet worked hard to get their bots chatting, many questions started to bubble to the surface. Join us Oct. Save your seat!

Artificial Intelligence 57

Artificial Intelligence Machine Learning Contact Center AI 57

VOZIQ

MARCH 6, 2024

In 2023, the synergy between customer-facing leaders and technology reached new heights. AI and machine learning can use this data to turn call centers into proactive retention hubs. In particular, artificial intelligence (AI) played a vital role in helping them achieve customer retention and lifetime value breakthroughs.

AI 40

AI Customer Retention Artificial Intelligence Machine Learning 40

Lightico

APRIL 4, 2024

leap (YoY) in new-vehicle sales between March 2023 and March 2024. It employs artificial intelligence, machine learning, and natural language processing to understand the content of documents, going beyond mere digitization. Power and GlobalData’s joint forecast paints a rosy picture , predicting a 12.1%

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

Zendesk

SEPTEMBER 15, 2021

According to research from a Finances Online report, the helpdesk software market share is projected to reach $11 billion by 2023. With maintaining trust with your customers, it is your responsibility to protect your customers’ information once it arrives in your ecosystem.

CX 97

CX E-commerce Machine Learning Social Media 97

Aquire

JANUARY 6, 2022

To better simulate human conversation, some chatbots are powered by artificial intelligence (AI) and machine learning — leveraging methods such as conversational AI and natural language processing — to understand users’ intent and deliver answers using everyday keywords and phrases. Supporting customers 24/7.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

CommBox

SEPTEMBER 13, 2021

Powered by machine learning capabilities, chatbots learn to understand human behavior, communicate more naturally and constantly improve the customer experience. By 2023, chatbots are projected to drive eCommerce transactions worth $122bn. What are Chatbots? . Chatbots can result in 80-90% response rates. .

Sales 98

Sales AI Healthcare Omnichannel 98

Comm100

DECEMBER 2, 2021

According to a study from Juniper Research , by 2023 chatbots will: – Provide operational cost savings of $7.3 Year over year, chatbot use has increased significantly as technology and AI improvements have been made. Between 2018 and 2020, the adoption of chatbots increased by 67%. billion globally in banking.

Customer Experience 92

Customer Experience Omnichannel Machine Learning CRM 92

Logicalware

AUGUST 18, 2023

Details Where: Online Date: November 7, 2023 Time : 12:30 – 15:00 GMT Additional speakers and a full agenda will be announced over the coming weeks. You’ll leave with actionable takeaways that set you up for success. Return to work armed with valuable insights—and the best part? It’s all FREE!

AI 52

AI CX Artificial Intelligence CX Transformation 52

SurveySensum

NOVEMBER 10, 2023

9 Website Feedback Tools: A Quick Overview 9 Best Website Feedback Tools of 2023 SurveySensum UserTesting Chattermill GetFeedback NiceReply Hotjar BugHerd Qualaroo SurveySparrow Conclusion What is a Website Feedback Tool? What is a Website Feedback Tool? How to Choose the Right Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

UJET

JUNE 19, 2019

According to Gartner’s April 26, 2019 Forecast Analysis: Contact Centers, Worldwide report (available to Gartner subscribers), “in 2023, 40% of contact center interactions will be fully automated by using AI, machine learning and self-service, up from around 25% in 2018.”

Machine Learning 56

Machine Learning Contact Center AI Customer Satisfaction 56

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Ameyo Callversations

OCTOBER 22, 2021

As the report by IDC suggests, digital transformation investment is expected to approach $7 trillion by 2023 as companies build on existing strategy and investments, becoming digital-at-scale future enterprises. Conversational AI enables machines to process, understand, and respond naturally to text or voice inputs.

AI 98

AI CX Artificial Intelligence Touchpoint 98

Zendesk

MAY 24, 2023

According to the Zendesk Customer Experience Trends Report 2023 , many customers who use Zendesk AI see 30 percent faster resolution times, and businesses that use Zendesk bots saw CSAT improve by two percentage points year over year. Read on to learn how your business can make the most of AI in customer service.

AI 88

AI Customer Service Machine Learning Technology 88

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

Lumoa

FEBRUARY 14, 2024

This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data. Gartner’s 2023 Top Priorities for Customer Service & Support Leaders Report identified customer data and analytics as integral for success.

Customer Experience 83

Customer Experience ML Social Media CX 83