Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” HoduSoft’s Participation: What to Expect? And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

SurveySensum

FEBRUARY 28, 2024

Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. Data Insights : Your feedback tool should be more than a survey maestro; it should be a data wizard. Text Analysis Harness the capabilities of AI-driven Text analysis.

Start-ups 52

Start-ups Actionable Insights Construction Social Media 52

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Now, let’s see the best employee pulse survey tools in 2024. SurveySensum SurveySensum is a powerful AI-powered experience management tool that enables organizations to manage and improve their customer, employee, and product experience.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

Experience Investigators

JANUARY 23, 2024

Over-Reliance on Chatbots While AI and chatbots are absolutely critical to your overall customer experience strategy, over-relying on them at the cost of human interaction can be detrimental. AI isn’t just about tech; it’s about empathy. AI isn’t just about tech; it’s about empathy.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Large volumes of qualitative data turn into actionable insights. In 2024, over 55% of web traffic is from mobile devices. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83