CommBox

JANUARY 18, 2024

The challenge in 2024? The pitfalls of business adopting a generic LLM – open AI, Bard, Generative AI – or any technology that can digest large amounts of structured and unstructured data and start answering based on that model is that this data needs to be fine tuned to your specific business.

AI 98

AI Unstructured Data Engineering CRM 98

SugarCRM

JANUARY 11, 2024

Gain a Better Understanding of Your Audience Base Maybe the most significant advantage posed by generative AI is its vast potential to closely analyze and generate accurate insights into large volumes of unstructured data. Without similar technologies, this data can be time-consuming and expensive to process.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Shep Hyken

APRIL 8, 2022

This is often termed an omnichannel approach. Research shows that brands with the strongest omnichannel client engagement techniques hold 89% of their customers, in comparison to 33% of customers held by companies with powerless techniques. 75% of retailers will fully integrate order and inventory data to optimize fulfillment.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Steven Van Belleghem

MAY 19, 2020

But we had had the modest ambition, in line with our 2024 vision, to fire up small initiatives in 2020 to explore the possibilities and impact of service experts or agents working from home. First, the Omnichannel Contact Center to seamlessly integrate and operate technologies to manage channels, monitor contact center and develop agents.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52