DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040. When: Today, 3 March 2020.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

FEBRUARY 8, 2024

DMG’s primary research findings reveal that global business and contact center leaders plan to invest in artificial intelligence (AI) and automation technologies; and they are focused on enhancing the CX, improving productivity, and reducing operating expenses. anticipate using AI by the end of 2025; and 25.9%

Contact Center 48

Contact Center Technology Technology AI 48

Fonolo

NOVEMBER 11, 2022

Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Speech analytics identify tone and emotion in customers’ voices, tagging and analyzing them to find shortcomings in customer service scripts, and correcting them with more effective versions. .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Text analytics helps you to understand the drivers of customer satisfaction.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178