2025 Innovation Machine Learning Social Media 
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).
CommBox
OCTOBER 11, 2021
By 2025, eCommerce global sales will amount up to a staggering number of $3.9 Trillion by 2025, as opposed to $2.4 59% of online purchasers are aware of social commerce. Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Trillion today.
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Hodusoft
JANUARY 1, 2024
The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.
Steven Van Belleghem
SEPTEMBER 15, 2020
As with many innovations, voice offers both an opportunity and a threat: the risk is that the voice intermediary will take their place in the customer relationship and thus become a gatekeeper that influences consumers on where to shop (not necessarily with them). One in which the customer is in fact completely taken out of the equation.
Zendesk
DECEMBER 1, 2020
But innovative organizations are proving generating transformation value shouldn’t have to take years, or even months. Digital transformation is important because it enables an organization to grow in new and innovative ways, react to changing market conditions, and handle future disruptions. Focus on time to value.
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