Fonolo
FEBRUARY 16, 2021
We’re expecting many more exciting innovations in the next few months. Platforms that increase agent engagement through gamification, healthy competition, AI-powered analysis, and real-time feedback or praise will be standard in the contact center by 2025. Contact Center Trends 2021. Gig Working Platforms.
Fonolo
NOVEMBER 11, 2022
C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it. Gartner says proactive or outbound customer engagement interactions will outnumber reactive interactions by 2025. Let’s dig in! .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ameyo Callversations
NOVEMBER 16, 2021
Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. Businesses, whether small or large are currently moving to machine learning and artificial intelligence to transform customer interactions, relationships, revenues, and services.
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).
DMG Consulting
AUGUST 16, 2022
The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.
Steven Van Belleghem
SEPTEMBER 15, 2020
As with many innovations, voice offers both an opportunity and a threat: the risk is that the voice intermediary will take their place in the customer relationship and thus become a gatekeeper that influences consumers on where to shop (not necessarily with them). One in which the customer is in fact completely taken out of the equation.
Hodusoft
JANUARY 1, 2024
The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.
Expert insights. Personalized for you.
134 
Let's personalize your content