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How AI Is Revamping the Call Center

Execs In The Know

JUNE 9, 2023

According to a Gartner report , one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% AI continues to be a top destination for investment (page 70), but brands are also investing in technologies that enable AI, like Text/Voice Analytics, Big Data Utilization, and Predictive Analytics.

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Top Conversational AI Statistics and Trends to Follow in 2022

Ameyo Callversations

AUGUST 24, 2022

billion by 2026. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities.

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AI Sentiment Analysis Contact Center Artificial Intelligence 52
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