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Forecasting the Future: BPO Trends of 2024

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59
Healthcare Sentiment Analysis Artificial Intelligence ML 59
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How Can Contact Center AI Change (and Lift) Customer Experience and Engagement?

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027. – Salesforce.

Contact Center 96
Contact Center AI Artificial Intelligence Customer Experience 96
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