article thumbnail

10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Various communication channels like voice, chat, email, and social media can be used to reach and interact with customers. Compliance and Regulatory Adherence: Quality assurance also includes compliance and adherence to regulatory requirements.

article thumbnail

Increase ROI of BPO with Omnichannel Contact Center Software

Hodusoft

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Don’t Let Challenges Sink Your BPO! Navigate with HoduSoft

Hodusoft

from 2021 to 2028. HoduCC-Omnichannel CX Suite is a cutting-edge platform that seamlessly integrates voice, chat, email, social media, and various other channels to deliver a unified and personalized experience. As per a report , the global BPO market size was valued at $221.5

article thumbnail

What Is a Learning Management System?

ProProfs

billion in 2028 at a CAGR of 18.7%. Leverage the social media sharing feature in an LMS so that learners find your quizzes more easily. By doing so, you can easily ensure ongoing compliance and achieve a higher course completion rate. You can also embed them on your website or share on social media.