DMG Consulting

APRIL 16, 2019

Analytics-enabled quality management (AQM), capturing the voice of the customer, compliance management, and sharing/leveraging results from interaction (speech and text) analytics throughout the organization all have a quantifiable payback and provide significant customer, agent and enterprise benefits. AQM has a quantifiable payback.

Text Analytics 115

Text Analytics Compliance VOC Contact Center 115

Zendesk

FEBRUARY 23, 2023

A strategic investment in centralizing data and updating old systems allows government agencies to connect on the channels that their constituents prefer—whether social media, chat, text, email, or phone.

CX 52

CX Artificial Intelligence Government Social Media 52

Lumoa

JANUARY 8, 2024

This ensures no valuable insight slips through the cracks, whether it’s social media comments, email feedback, or survey responses. Compliance: Does the software comply with relevant data protection and privacy regulations in your or customers’ location? There’s an avalanche of text data out there.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Uniphore

NOVEMBER 16, 2021

More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. Today digital banking is the norm rather than the exception and there’s no going back.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

Callminer

JULY 5, 2018

It is essential to understand that contact center efficiency includes more than the number of customer conversations, be in over the phone, chat, or social media channels that are handled daily. Improve compliance. Depending on the industry you serve, you may have serious compliance standards to maintain.

Compliance 157

Compliance Contact Center Social Media Customer Satisfaction 157

Hodusoft

DECEMBER 21, 2023

Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc. Regulatory Compliance and Risk Mitigation: The banking and financial sectors operate within strict regulatory frameworks.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Hodusoft

JANUARY 17, 2024

To put it simply, it brings together voice calls, video calls, live chat, web chat, instant messaging, email, social media, and more. Some may want to connect over social media. Apart from that, compliance management is a must-have in industries with strict regulatory requirements.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

ProProfs

JULY 3, 2020

Want to play a fun quiz to entertain yourself and share it with your friends on social media? Anti-Money Laundering and Compliance Training Quiz. Social Media Quizzes. Quizzes are the most popular content on social media. Post Media- Social Media Optimization Quiz. Fun Quizzes.

Entertainment 99

Entertainment Sports Social Media Finance 99

Logicalware

DECEMBER 6, 2023

Adding to the complexity, the Regulator of Social Housing introduced the Tenant Satisfaction Measures in April 2023 to ensure social housing landlords are providing quality homes and services to tenants.

Omnichannel 52

Omnichannel Social Media Compliance Government 52

Hodusoft

MARCH 6, 2024

Assistance can be provided via a call center/contact center, live chat, email support, social media, or a self-service option. Offering Personalized Service Today’s customers prefer interacting with e-commerce businesses via different channels like phone calls, emails, SMs, chat, and social media.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Sprinklr

OCTOBER 5, 2021

RG 271 requires these institutions to respond to complaints lodged on social media and digital communications platforms. But by not responding to them, you risk leaving other customers and prospects with a bad impression of your brand, and increasingly, regulatory penalties for non-compliance.

Machine Learning 119

Machine Learning Compliance Social Media Government 119

DMG Consulting

DECEMBER 7, 2021

Interaction analytics should be used to conceptually “take the pulse” of a company’s customers and reduce the risk of social media mistakes, which are very costly to a brand. Many other departments will also benefit from gaining a first-hand view of customer expectations and feedback.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Ameyo Callversations

AUGUST 30, 2022

The unified help desk exhibits interactions sourced from various communication channels like voice calls, SMS, email, website, app, and other social media platforms on an integrated dashboard for ticketing management. This contact center can support voice calls, video, social media, email, SMS, chat, etc.

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

TeamSupport

JUNE 23, 2020

Create interactions with prospects on your professional social media sites, such as Linkedin and Twitter. For example, if your prospective customer is in the healthcare industry and your software enables HIPAA compliance, share articles, blogs, or research papers that speak to that topic. Who are we kidding?

B2B 98

B2B Sports Social Media Healthcare 98

MattsenKumar

JUNE 6, 2021

In addition, customers wish to raise requests through social media because it’s convenient and receive solutions through email. The swift movement was expected to come with a cost but no data breach, no compliance failure, and no drop in productivity. Ensures better compliance, which is often bound by time.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Hodusoft

JANUARY 1, 2023

This is where call center software allows businesses to provide quick, effective, and trustworthy customer service as well as manage multiple customer communication channels such as phone, SMS, instant messaging, live chat, email, and social media. What is Call Center Software?

Social Media 52

Social Media Omnichannel Compliance Start-ups 52

Comm100

APRIL 17, 2023

As well as offering HIPAA compliant live chat, Comm100’s complete messaging is HIPAA compliant, including email, SMS, and social media. There were many that couldn’t demonstrate this, or even speak to it — but Comm100 ticked every compliance box that we needed. How is Comm100 HIPAA compliant?

Healthcare 52

Healthcare Compliance Legal Social Media 52

Execs In The Know

FEBRUARY 29, 2024

Example: A multinational corporation invested heavily in a social media management platform for its marketing team without considering the use cases and needs of its frontline customer care staff. Solution: Adopting a human-centered design approach prioritizes transparency and user control over data collection and usage.

CX Transformation 99

CX Transformation CX VOE AI 99

SurveySensum

APRIL 1, 2024

Companies can display selected testimonials prominently on their homepages or in social media campaigns to attract and reassure new customers. Also, having active and professional social media accounts is vital for engaging with your target audience and building relationships.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Hodusoft

FEBRUARY 29, 2024

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Ensuring data privacy and compliance with regulations is paramount. Customers today communicate through various channels, such as phone, email, chat, and social media.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

Beyond Philosophy

APRIL 17, 2017

When United Airlines brutally forced a senior citizen off a flight this week to accommodate United crew members, the social media world lit up like a Roman candle. United’s response: “The passengers this morning were United pass riders who were not in compliance with our dress code policy for company benefit travel.”

Social Media 110

Social Media Compliance Customer Experience 110

Comm100

JULY 11, 2023

Comm100 was chosen, with its privacy compliances, affordability, and integrated automation capabilities all highlighted as important features. While the agents tackled the often-overwhelming inquiry volumes with gusto, they knew that a digital approach could dramatically help alleviate this pressure, particularly during peak periods.

Social Media 52

Social Media Education Compliance Customer Satisfaction 52

Ameyo Callversations

OCTOBER 5, 2021

Regulatory Compliance – There are not enough regulatory compliances yet, but many countries around the globe have started to place regulations, most of which have a striking similarity to current BFSI regulations. This helps enable compliance with various regulations and organizational policies PCI-DSS, SOA (SOX), FSI, AML, etc.

Contact Center 52

Contact Center Compliance Government Social Media 52

Hodusoft

JULY 19, 2023

Call recording : This feature records incoming calls for quality assurance, compliance, and training purposes. Integration with other communication channels: Apart from handling incoming calls, advanced call center software often supports integration with other communication channels such as email, chat, social media, and SMS.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

SurveySensum

JUNE 29, 2023

Facilitate Seamless Communication : Establish multiple communication channels, such as social media, self-help articles, FAQs, video tutorials, and 24×7 support, to ensure customers can reach you easily. Harness Social Media: Create dedicated groups to cultivate a community of loyal fans.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

JUNE 21, 2023

For example, your primary objective may be to: Break into new markets Receive more online reviews Educate more people in your current market about offerings and promotions Grow social media followers or engagement Increase job applications Whatever your goal is, settle on one and start developing a strategy that will help you achieve it.

Social Media 52

Social Media Net Promoter Score Education Construction 52

CommBox

DECEMBER 14, 2023

Whether through chat interfaces, social media, or email, chatbots, with their AI-powered intelligence, can efficiently gather feedback from diverse sources. Highlight best practices to ensure compliance with data protection regulations and build trust with customers.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Taylor Reach Group

MAY 14, 2017

Service can be delivered by phone, email, web chat, self-service, mobile apps and social media as well as virtual agents. Contact Centers are increasingly being challenged to provide integrated omni-channel services alongside compliance requirements to do with data privacy, authentication and security.

Contact Center 79

Contact Center AI Artificial Intelligence Compliance 79

Zendesk

NOVEMBER 28, 2023

Adding customer service chatbots to your website, live chat and messaging platforms, mobile apps, and social media accounts allows you to meet customers where they are on their preferred channels. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

MattsenKumar

JUNE 9, 2021

Remote Compliance Management: With an unprecedented rise in remote work, government and industry bodies have come together to revisit the existing regulations. Compliance with remote regulations will enable e-commerce platforms to: Improve overall customer support by hiring exceptional talent. Make Self-Help A Priority.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. Best Features: Manage feedback from various sources like email, chat, phone, and social media in one place.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Comm100

MAY 6, 2021

No Yes No Advanced routing Yes No Yes Yes No Multi-language support Yes No No Yes No Canned messages Yes No No Yes Yes Ticketing Yes No No Yes No Social media Yes No No No No. Comm100 software boasts a number of industry-leading, international security and privacy compliances. Customizability. It is also GDPR compliant.

Compliance 52

Compliance Social Media Start-ups Customer Satisfaction 52

SugarCRM

OCTOBER 17, 2023

Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines. This can lead to missed chances to gain a competitive edge or enter new markets, which can have long-term financial consequences.

AI 26

AI Predictive Analytics Legal Social Media 26

Zendesk

DECEMBER 14, 2023

The platform collects data from a variety of channels–such as phone calls, social media, or internet communication–and provides contact centers insights to measure customer experience. StartADAM centralizes all communications for compliance and efficiency with cross-platform chat channels.

AI 52

AI Social Media Compliance Contact Center 52

Zendesk

SEPTEMBER 15, 2021

In addition to phone and email, businesses must now also communicate via messaging apps, forms, surveys, SMS, social media, help centers, forums, bots, video conferencing, and more. Monitor security risks and ensure compliance with regulatory regimes like HIPAA, PCI, GDPR, CCPA, and more.

CX 97

CX E-commerce Machine Learning Social Media 97

Comm100

OCTOBER 30, 2020

Bold360 lets you serve customers with an AI bot across live chat and social media from one spot. Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe.

Technology 59

Technology Technology AI Artificial Intelligence 59

DMG Consulting

JUNE 12, 2018

Following adoption of this legislation by the Council of the EU and the European Parliament in 2016, companies were given a two-year period to prepare for compliance with this far-reaching privacy and security regulation. The General Data Protection Regulation (GDPR) went into effect in the European Union (EU) on May 25, 2018. What is GDPR?

Compliance 48

Compliance Contact Center Social Media 48