Aquire

JANUARY 6, 2022

As more and more consumers go online for their buying needs, companies are increasingly turning to the ecommerce chatbot to meet evolving customer expectations and deliver instant, personalized, and seamless shopping experiences. Chat transcripts and surveys provide data to better understand your customers’ queries and pain points.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Hodusoft

NOVEMBER 22, 2023

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82 By 2028, it is expected to reach USD 34570.73

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. If it’s not available 24/7, let users know when they can expect assistance. Statista states that the number of smartphone mobile network subscriptions worldwide reached almost 6.4

Customer Experience 52

Customer Experience E-commerce Start-ups Social Media 52