Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 billion by 2030. Before delivering high-quality customer service in the financial sector, selecting the right tools is extremely important.

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. billion by 2030.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

SugarCRM

MAY 19, 2022

AI bots also help customer service offer around-the-clock support with automated responses based on keywords a customer uses. trillion to the global economy by 2030. Already, new and innovative uses are emerging across both sales and marketing in areas such as: Facial recognition. Sales compliance.

AI 26

AI Artificial Intelligence Sales Manufacturing 26

Intercom

DECEMBER 14, 2023

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. That transformative power is most evident in the customer service space. I spoke to MIT Ph.D.

AI 98

AI Start-ups Legal Technology 98