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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

billion by 2030. Compliance and Regulation In an age when compliance with national and international industry regulations and data protection laws is extremely important and non-compliance results in hefty fines, it must be the basic minimum requirement for BPOs to comply with the regulations. percent from USD 90.57

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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

billion by 2030. That resulted in the innovation of cloud-based contact center software. Call recording Call recording functionality allows businesses to capture and store customer interactions for quality assurance, compliance, and training purposes.

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How Will AI Change the Future of Sales and Marketing?

SugarCRM

trillion to the global economy by 2030. Already, new and innovative uses are emerging across both sales and marketing in areas such as: Facial recognition. Sales compliance. Instead of risking human error, AI can handle the complex challenges of managing compliance to mitigate risk across the value chain.

AI 26
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2023 in review: Highlights from this year’s best conversations

Intercom

Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. You also need visibility into any security or compliance regulatory things your business or tool needs to abide by.

AI 98