Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 billion by 2030. Before delivering high-quality customer service in the financial sector, selecting the right tools is extremely important.

Contact Center 52

Contact Center Compliance Social Media AI 52

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. billion by 2030.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

SugarCRM

MAY 19, 2022

AI bots also help customer service offer around-the-clock support with automated responses based on keywords a customer uses. trillion to the global economy by 2030. Sales compliance. Instead of risking human error, AI can handle the complex challenges of managing compliance to mitigate risk across the value chain.

AI 26

AI Artificial Intelligence Sales Manufacturing 26

Hodusoft

NOVEMBER 2, 2023

How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers The advent of multi-tenant PBX systems has revolutionized Unified Communications as a Service (UCaaS) space. At HoduSoft, we have years of experience and proven track record of providing multi-tenant PBX systems to UCaaS service providers.

Compliance 52

Compliance CRM Legal Customer Relationship Management 52

Hodusoft

OCTOBER 28, 2022

The global market share of unified communications solutions is expected to witness a whopping growth of 18% CAGR between 2022 and 2030. Moreover, it enables you to even scale up during peak seasons and scale down during off-seasons (if used for customer service through a hosted solution or SIP trunking).

Compliance 52

Compliance Start-ups Omnichannel CRM 52

Intercom

DECEMBER 14, 2023

That transformative power is most evident in the customer service space. This was the year we launched our breakthrough GPT-powered chatbot, Fin , capable of instantly resolving up to 50% of customer queries. The customer service landscape is experiencing a monumental shift at the moment as AI becomes more advanced.

AI 98

AI Start-ups Legal Technology 98