Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Large volumes of qualitative data turn into actionable insights.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. SurveySensum focuses on making feedback actionable by closing the loop.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. They guide you on how to leverage the gathered insights to improve your customer experience journey. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. Prioritize actions to drive business goals and growth. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. The tool is suitable for businesses of all sizes and industries.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52