VOZIQ

FEBRUARY 22, 2022

On February 10, Brandon Savage , Head of Solution Enablement at VOZIQ AI, attended Barnes & Buchanan Security Conference held at The Breakers in Palm Beach, Florida. While retention continues to be their top priority, the efforts are limited due to siloed functions and data and a lack of scalability in actions.

AI 40

AI ML Customer Retention Machine Learning 40

Hodusoft

MARCH 22, 2024

Leading this charge is HoduSoft, a prominent name in unified communication solutions, all set to showcase its HoduCC omnichannel CX solutions at Enterprise Connect 2024, scheduled from March 25 to 28, 2024, at Gaylord Palms, Orlando, Florida.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Execs In The Know

MARCH 4, 2022

By combining data about customer behavior with marketing metrics, companies gain a better understanding of customer needs and wants, as well as actionable insights that can inform decision-making. Benefits of Customer Journey Analytics. Choose a customer journey analytics solution that learns over time.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

Comm100

MAY 21, 2019

ICMI Expo 2019 took place from the 13 th -16 th May at the rather glamorous Diplomat Resort, Hollywood Beach, Florida. Andrew’s session was an insightful look at how customer surveys can be optimized to achieve better results, walking us through ideas and best practices. Great tips from @ndytg who saw a 3.7x

NPS 57

NPS Contact Center CX Outlook 57