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What a Customer First Strategy Means Post Pandemic

C3Centricity

According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. But of equal importance in terms of top two mentions, is the desire to generate insights. Source ). However, there is still a lot of room for improvement.

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How Your Business Can Quickly Adopt a Customer First Strategy

C3Centricity

According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions. But of equal importance in terms of top two mentions, is the desire to generate insights. ( Source ). However, there is still a lot of room for improvement.