Actionable Insights, Customer Feedback, Maine and NPS

Optimizing your customer feedback strategy in 2023

Lumoa

FEBRUARY 28, 2023

Strategically reacting to customer feedback can increase customer loyalty and retention. In this post, you’ll learn why customer feedback is integral to your business’s success. These commonalities are elements of your customer journey —the sum of all interactions customers have with your brand.

Customer Feedback

Customer Feedback Close the Loop Net Promoter Score Actionable Insights

How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Customer Feedback

Customer Feedback VOC Net Promoter Score NPS

Customer feedback management guide: Best practices + tools

Zendesk

JUNE 17, 2022

Your experience at the ice cream parlor shows why it’s not enough for businesses to just gather customer feedback—they must act on it, too. Companies that create a process for collecting, analyzing, and acting on customer feedback improve their chances of impressing buyers. What is customer feedback management?

Customer Feedback

Customer Feedback Social Media Net Promoter Score Customer Satisfaction

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The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. How to use NPS in banking and financial services?

NPS

NPS Net Promoter Score Customer Loyalty Close the Loop

Collecting Customer Feedback: Too Difficult or Too Easy?

Lumoa

NOVEMBER 19, 2017

Luckily there are more and more success stories in this field as well: companies who manage to ask the right question in the right place at the right time, not to burden customers with the surveys too much and who have a consistent method for analyzing the data, extracting the insights and acting on feedback. So that being said.

Customer Feedback

Customer Feedback Net Promoter Score NPS Start-ups

6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

SurveySensum

MARCH 1, 2024

Amidst the rush for scores, they started losing the customers, without any clue! And the amusing part, had they analyzed the NPS Score correctly and were not just ‘focusing on the number’ they’d have identified their detractors pretty early. Well, this is a classic example of an NPS analysis gone wrong.

Net Promoter Score

Net Promoter Score NPS Close the Loop Customer Satisfaction

The Ultimate Guide to Choosing a Customer Experience Platform

Lumoa

MARCH 12, 2023

Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But customer feedback and insights are often the least accessible information in a business.

Customer Experience

Customer Experience Customer Journey Map Sentiment Analysis NPS

Net Promoter Score Survey Questions with Examples

SurveySensum

APRIL 14, 2023

So, how can a business understand whether its customers are satisfied or not? Customer feedbacks! You can run NPS surveys and analyze the results to understand. Your questions should be relevant to customers and reach them at the right time. NPS is more than just a number. Kinda obvious, right?

Net Promoter Score

Net Promoter Score NPS Customer Loyalty Close the Loop

Average Survey Response Rate You Should Aim For

Lumoa

MARCH 24, 2022

External Benchmarks The main challenge with external benchmarks is that you need to collect data from the main competitors in your industry. However, customer experience surveys have evolved a lot since their verbal and print forms, which means that companies can now leverage a wide range of techniques to collect data.

CEM

CEM Net Promoter Score NPS Customer Survey

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

SEPTEMBER 11, 2023

Before developing a customer experience strategy, you need to identify the metrics against which you will measure your performance. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

Customer Experience

Customer Experience Net Promoter Score NPS Start-ups

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

Intercom

MAY 31, 2022

So grab a coffee and settle in as we dive into the three main takeaways from this discussion. How to bake in a process and culture of customer feedback. Scalable customer feedback approaches. How to identify your customer advocates and become their biggest supporters. Scalable customer feedback approaches.

Net Promoter Score

Net Promoter Score Customer Feedback Construction Data Mining

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. At the same time, NPS is often a subject of critics and misunderstanding. That makes the NPS of NPS 32.

NPS

NPS CX Net Promoter Score Close the Loop

10 Best Qualtrics Competitors and Alternatives in 2021

SurveySensum

NOVEMBER 11, 2021

Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. .

Sentiment Analysis

Sentiment Analysis Text Analytics Close the Loop Machine Learning

The Metrics That Matter: 13 SaaS KPIs You Should Track in 2023

SurveySensum

SEPTEMBER 11, 2023

This is why SaaS businesses must focus heavily on retaining customers and ensuring that they keep using their products and services. So, the main SaaS KPIs that companies focus on are customer retention , customer acquisition cost, customer lifetime value, and monthly revenue. “ But why measure it?

Net Promoter Score

Net Promoter Score Customer Acquisition NPS Customer Satisfaction

What is Voice of the Customer (VoC)?

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. How Do You Build a Voice of the Customer Program?

Voice of the Customer

Voice of the Customer VOC Net Promoter Score Customer Journey Map

10 questions to ask when starting a B2B CX program

Qualtrics

AUGUST 22, 2019

How do I deliver a great business-to-business (B2B) customer experience (CX)? By 2020, Accenture Interactive predicts digital CX will be the main differentiator for B2B companies. Driving customer feedback into your operational systems of choice is an effective way of strengthening your internal engagement.

B2B

B2B CX B2C Close the Loop

Tech Customer Success

Optimizing your customer feedback strategy in 2023

How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Webinars

Trending Sources

Customer feedback management guide: Best practices + tools

Webinars

The Role of NPS in the Banking Industry

Collecting Customer Feedback: Too Difficult or Too Easy?

6 Rookie Mistakes to Avoid in Net Promoter Score Analysis

The Ultimate Guide to Choosing a Customer Experience Platform

Net Promoter Score Survey Questions with Examples

Average Survey Response Rate You Should Aim For

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

The Definitive Guide to Creating a Standout Customer Experience Strategy

How to ask your customers great questions and gather actionable feedback – 3 key takeaways

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

10 Best Qualtrics Competitors and Alternatives in 2021

The Metrics That Matter: 13 SaaS KPIs You Should Track in 2023

What is Voice of the Customer (VoC)?

10 questions to ask when starting a B2B CX program

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