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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

SEPTEMBER 18, 2023

Initially, in the late 20 th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations. The Evolution of the BPO Industry Over the years, the BPO industry has undergone a remarkable evolution.

Innovation 52
Innovation Artificial Intelligence Data Entry ML 52
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What Is Guided Selling And How Can It Help You Improve CX?

SugarCRM

FEBRUARY 7, 2023

Simply put, guided selling is the process of analyzing current and historical sales trends with the help of customer data and tailoring product recommendations to accelerate conversion rates. According to Gartner , 75% of B2B sales will be managed through AI and ML-driven selling solutions. ML also plays a role here.

CX 26
CX B2C Engineering B2B 26
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