Callminer

JULY 18, 2019

Our ongoing AI webinar series has been full of great audience questions on artificial intelligence, machine learning, and natural language processing. We wanted to highlight some from our most recent How to Use Topic Modeling to Extract Conversational Insights. Is topic modeling supervised machine learning (ML)?

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

SurveySensum

MARCH 3, 2022

11 best Voice of the Customer tools to listen to your customers effectively. Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Lumoa

JANUARY 24, 2024

For a Customer Experience Officer (CXO), dedicating resources to analyzing text feedback from customers can have several benefits: Dissecting Customer Segments : Text analytics in customer feedback allows you to delve into the nuances of different customer groups, understanding their unique preferences and expectations.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

APRIL 28, 2024

The work of support agents becomes more productive and the tool helps them to understand the customer’s history. Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Callminer

JULY 15, 2019

Wednesday, July 24th Artificial Intelligence and Machine Learning. Thursday, July 25th Customer Experience. Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Lumoa

MARCH 12, 2023

Listening to the voice of the customer sounds appealing in theory. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. With a modern CX platform you can now create more personalized customer experiences across the board, while also streamlining your customer feedback collection.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83