SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Social media listening tools: . Digital has become the new channel of interaction amongst the customers. .

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. You can collect VoC data through surveys like Capital Bank’s, social media monitoring, customer service interactions, or other qualitative sources. Social Media Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

NOVEMBER 27, 2023

Imagine you spend most of your time on social media apps because you love sharing pictures. With this, you’ll not only transform a myriad of comments, ratings, and suggestions into actionable insights but also know how to prioritize improvements based on diverse user perspectives. This can be confusing, right?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Qualtrics

DECEMBER 7, 2020

It’s used to reveal facts and opinions about a particular topic, and gain insight into the main points of an issue. Social media ( polls and listening ). Step 9 Turn your insights into action. Insights are one thing, but they’re worth very little unless they inform immediate, positive action.

Sentiment Analysis 49

Sentiment Analysis Customer Journey Map Sales Start-ups 49