Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Sentiment Analysis 83

Sentiment Analysis Customer Feedback Customer Experience Actionable Insights 83

Fonolo

JANUARY 12, 2023

Here are four main areas where we expect to see advancements in artificial intelligence change – and improve – the contact center. . When customers do connect with an agent, in-call sentiment analysis can decode customers’ emotions and offer in-call prompts, supporting agents, and improving metrics like first call resolution.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

SurveySensum

NOVEMBER 11, 2021

We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. . Here are the main reasons why it is the right time to look for a Qualtrics competitor. . Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

DECEMBER 14, 2023

Below are some of the main types of data analytics. Transform your raw data into easy-to-understand charts and graphs for easy decision-making Assess customer sentiment with sentiment analysis and accurately detect opportunities for improvement. No more scratching your head over confusing numbers.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SurveySensum

DECEMBER 15, 2022

It then compiles all the feedback to produce actionable insights for the organizations to close the feedback loop and enhance the experience. . Sentiment Analysis. Qualtrics provides sentiment analytics features only in its advanced text IQ options. It is known to be very easy to set up and use.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights AI Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2020

Anna Muchnik, Digital Marketing Manager at Itransition says, “Empathy and emotional intelligence are now the main differentiators when it comes to competition for employees and customers alike. Turn this feedback into actionable insights and make data-driven decisions to retain your customers and acquire new ones!

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Lumoa

AUGUST 8, 2023

Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83