C3Centricity

JANUARY 13, 2021

Five Brilliant Ideas to Boost your Insight Development. Ever wondered why you struggle to develop actionable insights. This post shares some of the main reason why even large companies fail at this essential art. Making it hard for them just makes you lose image. #3. It depends? I am probably in the third camp.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Lumoa

FEBRUARY 16, 2023

Not every customer will state explicitly what their main problem is. You’ll want to consider the main project goal as you do this. Image Source How to Analyze Your Voice of Customer Data and Generate Actionable Insights You built your template, followed best practices, and gathered feedback.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SugarCRM

APRIL 12, 2022

Sugar Hint takes the guesswork out and provides actionable insights delivered on-demand to eliminate time-consuming research and manual data entry. Creating meaningful connections with customers is the key component of success and the pillar of driving revenue. The manufacturing industry makes no exception.

Manufacturing 49

Manufacturing CX Data Entry CRM 49

Lumoa

MAY 9, 2023

For example, in Lumoa this coupling of the emotional impact of the cause and novelty is done in 2 places: On impact calculation And with insights, especially the ‘actionable insights’ The following screenshot demonstrates how the different aspects work when combined.

Sentiment Analysis 83

Sentiment Analysis Customer Feedback Customer Experience Actionable Insights 83

Zendesk

JUNE 17, 2022

Imagine focus group participants had two main issues with your salt and pepper shakers. It may be as simple as sending an email highlighting the main points. For instance, if support agents report customer complaints through separate databases using different software, you could consolidate them into one main system.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SugarCRM

DECEMBER 14, 2023

Below are some of the main types of data analytics. For example, SugarCRM steps in to translate that data into actionable insights. This is why we translate that data into actionable insights with the help of predictive analytics, custom reports, and ROI analysis.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Callminer

FEBRUARY 26, 2019

A conservative estimate of the cost of acquiring a new customer across all the main sectors in the survey is £300 per person. That cost alone is a compelling reason for ensuring high levels of customer satisfaction are delivered by your call center. According to the Office of National Statistics there are 52,078,525 adults in the UK.

Customer Satisfaction 159

Customer Satisfaction Social Media Customer Survey Actionable Insights 159

Lumoa

JUNE 30, 2022

Support interactions are an important part of the customer experience you’re creating, but making them the main thing can hurt you. It creates one main challenge: Are the insights you gain from tickets representative of your customer base? How did your latest marketing effort or product change impact your customers?

Customer Experience 110

Customer Experience VOC CX Voice of the Customer 110

Logicalware

OCTOBER 20, 2021

Our main selling point is the quality because there are a lot of providers in the market and the way you can really stand out is by delivering a higher standard of quality,” says founder and CEO, Jonas Fandrey. Ultimately it’s about listening to the voice of your customers and finding actionable insights,” Jordan said.

Social Media 98

Social Media Actionable Insights Start-ups Sales 98

Hodusoft

DECEMBER 16, 2022

Today call center software produces real-time performance reports that offer actionable insights to businesses. These insights assist businesses in examining hourly call volume data to mark the attendance of agents during operating hours, and ensuring 24*7 customer support if called for.

Technology 52

Technology Technology Omnichannel Social Media 52

SurveySensum

AUGUST 16, 2023

Crafting an effective and accurate CES survey can help businesses get actionable insights into their customer satisfaction and pinpoint areas for improvement. Customer Effort Score (CES) is like a secret weapon that spills the beans on how much sweat your customers are breaking when they deal with your company.

Construction 52

Construction Customer Satisfaction Actionable Insights Customer Feedback 52

Ameyo Callversations

MARCH 16, 2021

Return on investment is one of the main goals of any profit-seeking business. Similarly, the live dashboards allow the supervisors to monitor real-time call center metrics such as the call volume, the number of available agents, customers in the queue, average call duration, etc to draw actionable insights.

Contact Center 98

Contact Center Social Media Compliance Actionable Insights 98

Totango

FEBRUARY 6, 2020

The customer journey includes four main stages. Customizable metrics to turn raw information into actionable insights . For example, during the sales to customer success handover , it is critical that both teams communicate efficiently to provide a seamless customer experience. . Customer Lifecycle Management. Onboarding.

Actionable Insights 92

Actionable Insights Touchpoint Sales Business Growth 92

SugarCRM

MARCH 30, 2022

Data fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. We asked our webinar attendees about their main causes of misalignment between sales and marketing. Make data-driven decisions. AI holds promise.

CRM 36

CRM Actionable Insights AI Touchpoint 36

Lightico

JULY 8, 2021

Repo Con tackles main points for managing recoveries, regulations and includes questions concerning the new technologies, ideas, and other ways of addressing risk and key industry issues. . Thought leaders and industry experts will deliver this. . Auto Fin Con focuses on the whole of the auto finance industry.

Finance 52

Finance Compliance Retail Innovation 52

Totango

FEBRUARY 6, 2020

The customer journey includes four main stages. Customizable metrics to turn raw information into actionable insights . For example, during the sales to customer success handover , it is critical that both teams communicate efficiently to provide a seamless customer experience. . Customer Lifecycle Management. Onboarding.

Actionable Insights 62

Actionable Insights Touchpoint Sales Business Growth 62

SurveySensum

DECEMBER 15, 2022

It then compiles all the feedback to produce actionable insights for the organizations to close the feedback loop and enhance the experience. . Qualtrics focuses on providing various solutions for businesses to analyze customer experience, employee experience, brand experience, and more. And there are many hidden prices involved.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights AI Customer Feedback 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

C3Centricity

OCTOBER 29, 2017

In fact, data gathering is no longer an issue; it is its management, analysis and above all understanding to turn it into actionable insights that is today’s challenge. It is therefore vital to turn that wealth of information into actionable insights. I call it CatSight. T = Target.

Actionable Insights 48

Actionable Insights Start-ups Retail 48

1 to 1

AUGUST 10, 2022

When used effectively, that data can provide actionable insights, in real time, to improve the customer journey, ease pain points and ultimately drive sales and grow loyalty. One of AI’s main benefits is it helps associates perform their jobs better, empowering them to deliver better experiences to customers.

Artificial Intelligence 26

Artificial Intelligence AI CX Actionable Insights 26

SurveySensum

NOVEMBER 11, 2021

We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. . Here are the main reasons why it is the right time to look for a Qualtrics competitor. . Is this the right time to look for a Qualtrics Competitor? The Merger! Not user-friendly.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 14, 2023

There are two main types of NPS Loyalty Questions: Relationship NPS Question: This type of NPS loyalty question asks the customer to rate their overall loyalty toward the brand. The main difference is that the relationship question measures overall loyalty, while the transactional question measures loyalty based on a specific interaction.

Net Promoter Score 52

Net Promoter Score NPS Customer Loyalty Close the Loop 52

CX Journey

MARCH 17, 2015

I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine. Jeanne talked about the role of the Chief Customer Officer, while I ran through my Six Steps to Turn VoC into Action. I think when you start doing that, you start disrespecting the game.

VOC 77

VOC Gaming Start-ups Actionable Insights 77

Confirmit

JULY 5, 2017

The program showed a very strong focus on taking strategic action, as well as the more traditional approach of closing the loop with individual customers. An element that stood out in the submission was around tailoring actionable insight to each team within the client company and creating commitments for that team to meet.

Close the Loop 45

Close the Loop Voice of the Customer Actionable Insights CX 45

InteractionMetrics

JULY 22, 2016

So read on to learn tips and tricks for better surveys, and keep in mind these two main themes: + Your entire survey approach, from who gets the survey to who analyzes it, must be carefully constructed, vetted, and executed to avoid biases and other flaws. An operations perspective—does it uncover actionable insights?

Customer Survey 45

Customer Survey Touchpoint Construction Customer Loyalty 45

Qualtrics

JUNE 11, 2021

Health insurers are eager for greater insight into how members feel when they call, live chat, or text. Capturing far more than the words can unlock a treasure trove of actionable insights and information. What is speech analytics? Paying for health care (coverage, payments, deductibles, networks, etc.).

Contact Center 26

Contact Center Healthcare Engineering Actionable Insights 26

Qualtrics

JUNE 10, 2021

Health insurers are eager for greater insight into how members feel when they call, live chat, or text. Capturing far more than the words can unlock a treasure trove of actionable insights and information. What is speech analytics? Paying for health care (coverage, payments, deductibles, networks, etc.).

Contact Center 26

Contact Center Healthcare Engineering Actionable Insights 26

Customer Service Life

JANUARY 28, 2019

There’s just one problem: the best insights are housed in the customer conversations (phone call recordings and chat and email transcripts) and it’s traditionally been incredibly time consuming or costly, to garner actionable insights. Key players in the market include i2X , Cogito , and Gong.io.

Machine Learning 60

Machine Learning Contact Center Artificial Intelligence Engineering 60

SurveySensum

JUNE 14, 2022

What are the main challenges of the CATI system? “ to compute data and generate real-time statistical and analytical data, instant notifications, actionable insights, and one-click reports. . And, advanced methodologies like online surveys, email surveys, etc., have outrun the CATI system to a great extent. . But how, and why?

ML 52

ML Net Promoter Score Actionable Insights CRM 52

SugarCRM

MAY 25, 2023

Nowadays, one of the main purposes of having an operational CRM system is to help sales, marketing, and service teams better streamline customer interactions. They can now analyze large volumes of customer data, identify patterns, and generate actionable insights. CRM platforms have come a long way.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

SugarCRM

FEBRUARY 7, 2023

IBM identified a series of factors that make CX executives eager to adopt AI within their organizations, improving CX being one of the main reasons. In this case, companies need powerful AI tools to transform raw data into actionable insights. What Is Guided Selling? ML also plays a role here.

CX 26

CX B2C Engineering B2B 26

Qualtrics

SEPTEMBER 24, 2019

It’s about gathering and distributing actionable customer insights across the whole of the organization. For example,” says Aimee, “how does your CX team share actionable insights across the business? It also means that people in your company have access to insights that specifically affect their day-to-day jobs.

CX 22

CX Close the Loop Actionable Insights Innovation 22

SugarCRM

JULY 6, 2021

Additionally, SugarPredict is an exclusive artificial intelligence engine driving results directly from your CRM data to provide you actionable insights regarding customers and which leads to follow up with. All cases are color-coded and information-rich, making it easy to differentiate between each case’s urgency level.

Customer Experience 29

Customer Experience Artificial Intelligence Data Entry CRM 29

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. Always let the customer voice their complaints and calm down.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

SurveySensum

SEPTEMBER 14, 2020

Anna Muchnik, Digital Marketing Manager at Itransition says, “Empathy and emotional intelligence are now the main differentiators when it comes to competition for employees and customers alike. Turn this feedback into actionable insights and make data-driven decisions to retain your customers and acquire new ones!

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

FEBRUARY 6, 2024

Understanding Customer Needs and Preferences: Get real, actionable insights into what they value and how they use your service. Choosing the Right Timing for Your Goals: For high response rates and quick action: If your main goal is immediate feedback and the potential for quick win-backs, in-app, real-time surveys are the way to go.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

C3Centricity

JANUARY 2, 2024

Five Brilliant Ideas to Boost Your Insight Development This post regularly appears in the top three posts on C3Centricity. And the importance of business insights. Ever wondered why you struggle to develop actionable insights? Insights are the foundation on which every single successful brand is built.

Actionable Insights 90

Actionable Insights Innovation Customer Journey Map Customer Experience 90