SurveySensum

NOVEMBER 11, 2021

We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. . Here are the main reasons why it is the right time to look for a Qualtrics competitor. . Text Analytics. Text Analytics. The Merger! Not user-friendly.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

FEBRUARY 16, 2023

Not every customer will state explicitly what their main problem is. You’ll want to consider the main project goal as you do this. Image Source How to Analyze Your Voice of Customer Data and Generate Actionable Insights You built your template, followed best practices, and gathered feedback.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Lumoa

MAY 16, 2024

Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. Here, Lumoa provides text analytics services for numerous stakeholders like customer insights professionals and — also — for product teams.

Machine Learning 83

Machine Learning ML Engineering Text Analytics 83

SurveySensum

FEBRUARY 6, 2024

Understanding Customer Needs and Preferences: Get real, actionable insights into what they value and how they use your service. Choosing the Right Timing for Your Goals: For high response rates and quick action: If your main goal is immediate feedback and the potential for quick win-backs, in-app, real-time surveys are the way to go.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

MAY 19, 2023

Reasons Why You Should Measure NPS in Banks and Other Financial Services Following are some of the main reasons you should measure NPS in banks and other financial services. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

NOVEMBER 27, 2023

With this, you’ll not only transform a myriad of comments, ratings, and suggestions into actionable insights but also know how to prioritize improvements based on diverse user perspectives. Second, use tools like Text Analytics to spot feedback that’s too positive or negative. This gives a more honest picture.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52