Fonolo

JANUARY 12, 2023

Here are four main areas where we expect to see advancements in artificial intelligence change – and improve – the contact center. . When customers do connect with an agent, in-call sentiment analysis can decode customers’ emotions and offer in-call prompts, supporting agents, and improving metrics like first call resolution.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

SurveySensum

NOVEMBER 11, 2021

We will tell you why this is happening and introduce some of the best Qualtrics alternatives, along with their main features, pros, cons, and pricing. . Here are the main reasons why it is the right time to look for a Qualtrics competitor. . Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SugarCRM

DECEMBER 14, 2023

Below are some of the main types of data analytics. Transform your raw data into easy-to-understand charts and graphs for easy decision-making Assess customer sentiment with sentiment analysis and accurately detect opportunities for improvement. Machine Learning : Machine learning is a subset of artificial intelligence.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning. The result? Their ultimate goal is to enable you to improve the customer experience.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83