Actionable Insights ML Text Analytics VOC 
Lumoa
JANUARY 24, 2024
That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. However, first, you have to know where to look!
Lumoa
NOVEMBER 21, 2023
It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. Get automated and actionable insights: Let’s explore how Lumoa uses automatic detection of actionable insights to point out the issues that need immediate action.
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