Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Read the full story.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc., This helps you identify where you’re successful and where you need to improve. and Fred Reichheld.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. By defining measurable goals, such as CSAT or NPS, you can continuously improve and measure customer satisfaction levels. How can you do it?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Execs In The Know

FEBRUARY 17, 2023

Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Zendesk

JUNE 17, 2022

This results in happier customers and a higher Net Promoter Score® (NPS). Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Send actionable insights to decision-makers. Types of customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. While most businesses today use NPS, CSAT, and other numbers to assess how happy their customers are, they miss a way to tell what actions will move the numbers up or down. The result? Their ultimate goal is to enable you to improve the customer experience.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83