Logicalware

SEPTEMBER 28, 2021

With Puzzel Quality Assurance, you can identify and evaluate the customer interactions that matter most to your business, extract actionable insights, and deliver personalised coaching programmes that improve your agents’ performance. and root-cause analysis Create standardised scorecards?that?reflect?your?company’s?unique?values,

Customer Service 98

Customer Service Scorecard Construction Actionable Insights 98

SurveySensum

JANUARY 9, 2024

.” Matt Beran Talks About Empowering Agents through Operating Models and Scorecards Matt Beran , Product Specialist at InvGate, simplifies the issue, pointing out that “agents often lack the authority to satisfy customers.” Boost Customer Satisfaction & Agent Performance the Right Way!

VOC 52

VOC Scorecard Construction Customer Satisfaction 52

Totango

APRIL 5, 2019

It generates insight into customer behavior by distilling comprehensive customer data into easy-to-read customer scorecards and health indicators that can be viewed across segments. Totango provides a customer success platform that offers practical, accurate, and actionable insights into your customers.

Scorecard 74

Scorecard Actionable Insights Education Customer Satisfaction 74

Logicalware

OCTOBER 12, 2021

key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact Third, scorecards must be? actionable insight.?These?are a lack of actionable insight is?often?the are provided?with?the the structure?and and workflows?they contact centre leaders can?identify?barriers?and/or

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98

Hodusoft

DECEMBER 16, 2022

Today call center software produces real-time performance reports that offer actionable insights to businesses. These insights assist businesses in examining hourly call volume data to mark the attendance of agents during operating hours, and ensuring 24*7 customer support if called for.

Technology 52

Technology Technology Omnichannel Social Media 52

Zendesk

OCTOBER 11, 2021

These metrics can usually show how CX teams are doing in aggregate and directionally, but fall short in giving actionable insights that CX leaders can use to improve processes and performance. This is the basis of our first recommendation: don’t rely solely on traditional metrics like CSAT.

Scorecard 98

Scorecard Net Promoter Score CX NPS 98

PeopleMetrics

OCTOBER 25, 2017

Whether you’re an advanced scorecard-driven enterprise or just beginning to think about CX, the most important thing to do is to start actively listening and measuring your customers’ feedback. Draw new actionable insights at scale. What gets measured gets done. Time to set new customer experience goals.

CEM 122

CEM Customer Experience VOC Scorecard 122